Privacy Policy

Welcome to Anthony's Coal Fired Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website anthonycoalpizzas.click, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with the terms of this Privacy Policy, please discontinue use of our site and services immediately.

This Privacy Policy applies to all users of our website and services located in the United States. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. We comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act regarding unfair or deceptive practices.

1. Who We Are

Anthony's Coal Fired Pizza is a food service business operating through the website anthonycoalpizzas.click. We are dedicated to providing our customers with an exceptional dining and ordering experience. For all privacy-related matters, you may contact us using the information provided at the end of this policy.

2. Information We Collect

We collect various types of information in connection with the services we offer. The categories of data we may collect from you include personal information you provide voluntarily, information collected automatically through your use of our website, and information obtained from third-party sources. Below is a detailed breakdown of each category.

2.1 Personal Information You Provide to Us

When you interact with our website or services — such as creating an account, placing a food order, signing up for our newsletter, making a reservation, or contacting us — we may collect the following personal information:

• Full Name: Your first and last name for identification and order processing purposes.
• Contact Information: Email address, phone number, and mailing or delivery address used to fulfill orders, communicate with you, and provide customer support.
• Account Credentials: Username and password if you create an account on our website.
• Payment Information: Credit card numbers, debit card details, billing address, and other financial information necessary to process transactions. Note that full payment card information is processed through secure, PCI-DSS-compliant third-party payment processors and is not stored directly on our servers.
• Order History and Preferences: Details of past food orders, dietary preferences, and customizations to provide personalized experiences.
• Communications: Any messages, feedback, complaints, or inquiries you send us via email, contact forms, or other communication channels.
• Promotion and Contest Entries: Information submitted in connection with sweepstakes, contests, or promotional events we may run.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information. This data helps us analyze how our site is used, ensure its security, and improve your overall experience. This information includes:

• Device Information: Device type (e.g., desktop, mobile, tablet), operating system, browser type and version, screen resolution, and device identifiers.
• IP Address: Your Internet Protocol address, which may be used to infer your approximate geographic location.
• Usage Data: Pages you visit, links you click, time and duration of your visits, pages viewed before and after our site, and other clickstream data.
• Referral Source: The URL from which you arrived at our website, if applicable.
• Log Data: Server logs capturing access times, error messages, and other diagnostic information related to your use of our website.
• Location Data: Approximate geolocation data derived from your IP address or, where permitted, precise location data if you grant us access via your device settings.

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website. Cookies are small text files placed on your device that help us recognize you, remember your preferences, and deliver relevant content and advertisements. For detailed information about the types of cookies we use and how to manage your cookie preferences, please refer to our Cookie Policy available on our website.

The types of cookies and tracking technologies we use include:

• Essential Cookies: Required for the website to function properly, such as session management and security cookies.
• Analytical/Performance Cookies: Used to collect aggregated information about how visitors use our site (e.g., Google Analytics), enabling us to improve our website's performance.
• Functional Cookies: Allow us to remember your preferences, such as saved addresses or language settings.
• Marketing and Advertising Cookies: Used to deliver targeted advertisements based on your browsing behavior and interests.
• Third-Party Cookies: Placed by our partners and service providers for analytics and advertising purposes.

2.4 Information from Third-Party Sources

We may receive information about you from third parties, including:

• Social media platforms (e.g., Facebook, Instagram, Google) if you choose to log in through those services or interact with our social media pages.
• Online food ordering aggregators or delivery platforms that integrate with our ordering systems.
• Marketing partners and advertising networks who share data to help us reach potential customers.
• Publicly available sources for purposes of verification or fraud prevention.

3. How We Use Your Information

The information we collect is used for a variety of legitimate business purposes. We do not sell, rent, or trade your personal information to unaffiliated third parties for their direct marketing purposes without your explicit consent. We use your information in the following ways:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including managing delivery or pickup logistics.
• Creating and managing your account on our website.
• Processing payments and issuing receipts or invoices.
• Handling customer service requests, complaints, and inquiries.
• Managing reservations and table bookings at our restaurant locations.
• Sending you order confirmations, status updates, and delivery notifications.

3.2 Personalization and User Experience

• Remembering your past orders and preferences to provide personalized recommendations.
• Customizing content, promotions, and offers relevant to your interests and location.
• Improving navigation and the overall usability of our website based on user behavior data.

3.3 Marketing and Communications

• Sending you promotional emails, newsletters, special offers, and information about new menu items if you have opted in to receive such communications.
• Running targeted advertising campaigns on social media platforms and search engines based on your interests and interactions with our site.
• Administering loyalty programs, sweepstakes, contests, and promotional events.
• Conducting surveys and collecting feedback to improve our food and services.

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link included in every marketing email, or by contacting us directly at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional and administrative messages related to your orders and account.

3.4 Analytics and Business Intelligence

• Analyzing website traffic patterns, user behavior, and demographic data to understand how our services are used and to identify areas for improvement.
• Conducting internal research, data analysis, and reporting to support business strategy and decision-making.
• Measuring the effectiveness of our marketing campaigns and advertising efforts.

3.5 Security, Fraud Prevention, and Legal Compliance

• Protecting the security and integrity of our website, systems, and customer data.
• Detecting, investigating, and preventing fraudulent transactions, abuse, and other unauthorized or illegal activities.
• Complying with applicable laws, regulations, court orders, and legal processes.
• Enforcing our Terms of Service and other agreements.
• Responding to law enforcement requests and regulatory inquiries as required by applicable law.

4. Sharing Your Information with Third Parties

We value your privacy and are selective about how and with whom we share your personal information. We may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain its confidentiality and security. Service providers we work with may include:

• Payment Processors: To securely process credit and debit card transactions.
• Delivery and Logistics Providers: To fulfill food delivery orders to your specified address.
• Cloud Hosting and IT Services: To host our website and store data securely.
• Email Marketing Platforms: To send promotional emails and newsletters on our behalf.
• Analytics Providers: Such as Google Analytics, to analyze website usage and performance.
• Customer Support Software: Tools used to manage customer service inquiries and support tickets.
• Advertising Networks: To serve targeted advertisements based on your interests and browsing behavior.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe such action is necessary to:

• Comply with applicable federal, state, or local laws, regulations, or legal processes (such as a court order, subpoena, or government request).
• Enforce our Terms of Service or other applicable agreements and policies.
• Protect the rights, property, or safety of Anthony's Coal Fired Pizza, our customers, employees, or the public.
• Detect, prevent, or address fraud, security breaches, or other illegal activities.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to or acquired by a successor entity. We will notify you via email or a prominent notice on our website prior to any such transfer if your personal information will be subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with third parties for purposes not described in this Privacy Policy when we have obtained your express consent to do so.

4.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for industry research, analytics, and marketing purposes. This data does not constitute personal information under applicable privacy laws.

5. Data Security

We take the security of your personal information very seriously and implement a comprehensive set of technical, administrative, and physical security measures to protect your data from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers. Sensitive data such as payment information is encrypted at rest and in transit using industry-standard encryption protocols.
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate need to access it in order to perform their job functions. We implement role-based access controls and multi-factor authentication where applicable.
• PCI-DSS Compliance: Our payment processing systems comply with the Payment Card Industry Data Security Standards (PCI-DSS) to ensure the safe handling of cardholder data.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and remediate potential security risks.
• Incident Response: We maintain a data breach response plan and are prepared to notify affected individuals and relevant authorities in accordance with applicable law in the event of a security incident.
• Employee Training: Our staff receive regular training on data privacy and security best practices to ensure responsible handling of customer information.
• Secure Data Storage: Personal data is stored on secure servers with appropriate physical access controls and monitoring.

While we take every reasonable precaution to protect your information, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to take precautions to protect your personal information, such as using strong, unique passwords and safeguarding your account credentials.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The specific retention periods we apply depend on the type of data and the purpose for which it was collected:

• Account Information: Retained for as long as your account remains active, plus an additional period of up to 3 years following account closure, as necessary for legal and business purposes.
• Order and Transaction Records: Retained for a minimum of 7 years to comply with tax, accounting, and financial recordkeeping obligations under applicable federal and state law.
• Marketing and Communication Preferences: Retained until you opt out of marketing communications, after which we retain a record of your opt-out preference for compliance purposes.
• Customer Support Communications: Retained for up to 3 years after the resolution of your inquiry.
• Usage and Analytics Data: Typically retained in aggregated or de-identified form for up to 2 years.
• Cookies and Tracking Data: Retained for the periods specified in our Cookie Policy, which may range from session-based (deleted when you close your browser) to up to 2 years for persistent cookies.
• Legal Compliance Data: Retained for the duration required by applicable law, which may exceed the above retention periods.

When personal information is no longer needed, we securely delete, anonymize, or archive it in accordance with our data retention policies and applicable legal requirements.

7. Your Privacy Rights

Depending on your state of residence, you may have various rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law. The following rights may be available to you:

7.1 Right to Know and Access

You have the right to request that we disclose what personal information we have collected about you, including the categories of information, the purposes for which it is used, the categories of third parties with whom we share it, and the specific pieces of personal information we hold about you.

7.2 Right to Correct

You have the right to request that we correct inaccurate personal information we maintain about you, taking into account the nature of the information and our purposes for processing it.

7.3 Right to Delete

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (for example, where retention is required by law or is necessary to complete a transaction you have requested).

7.4 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information with third parties for cross-context behavioral advertising purposes. We do not sell your personal information for monetary compensation. However, our use of third-party advertising cookies and tracking technologies may constitute "sharing" under the CPRA. You may opt out of such sharing by adjusting your cookie preferences via our Cookie Preference Center or by submitting an opt-out request to us at [email protected].

7.5 Right to Limit Use of Sensitive Personal Information

California residents have the right to request that we limit our use and disclosure of sensitive personal information (such as precise geolocation data, payment card information, and account login credentials) to uses that are necessary to provide the requested services.

7.6 Right to Data Portability

Where technically feasible, you have the right to receive a copy of your personal information in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

7.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge you different prices or rates, provide you with a lower quality of service, or suggest that you may receive a different level of service because you exercised your privacy rights.

7.8 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us using one of the following methods:

• Email: [email protected]
• Website: anthonycoalpizzas.click

To protect your privacy and security, we will take reasonable steps to verify your identity before fulfilling your request. We will respond to verifiable consumer requests within 45 days of receipt. If we require more time (up to an additional 45 days), we will inform you in writing of the reason and the extension period. Requests may be submitted by you directly or through an authorized agent acting on your behalf. Authorized agents must provide written proof of authorization.

8. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver relevant advertising. By using our website, you consent to the use of cookies in accordance with this policy and our full Cookie Policy.

Types of cookies we use include: essential cookies (required for website functionality), analytical cookies (to monitor site performance), functional cookies (to remember your preferences), and marketing cookies (to serve personalized advertisements).

You can manage your cookie preferences through your browser settings or through our Cookie Preference Center available on our website. Please note that disabling certain cookies may affect the functionality and performance of our website. For full details about the cookies we use and how to control them, please review our Cookie Policy.

9. Children's Privacy

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete such information from our records.

Additionally, individuals between the ages of 13 and 17 should not use our website or services without the supervision and consent of a parent or legal guardian. If you believe that we may have collected personal information from a minor under 13, or if you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] so that we can promptly address the matter.

10. International Data Transfers

Anthony's Coal Fired Pizza is based in the United States, and the information we collect is primarily processed and stored within the United States. However, some of our service providers and technology partners may be located in, or may process data in, other countries. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where data protection laws may differ from those in your country of residence.

By using our website and providing us with your personal information, you consent to the transfer of your data to the United States and other countries as described in this Privacy Policy. We take steps to ensure that any international transfers of personal data are conducted in accordance with applicable privacy laws and that appropriate safeguards are in place to protect your information. These safeguards may include standard contractual clauses, data processing agreements, and other legally recognized transfer mechanisms.

11. California Privacy Rights (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). In addition to the rights described in Section 7 above, California residents are entitled to:

• Know the categories and specific pieces of personal information we have collected about them in the preceding 12 months.
• Know the categories of sources from which personal information was collected.
• Know the business or commercial purpose for collecting or selling personal information.
• Know the categories of third parties with whom personal information is shared.
• Request deletion of their personal information (subject to certain exceptions).
• Opt out of the sale or sharing of their personal information.
• Non-discrimination for exercising their CCPA/CPRA rights.
• Correct inaccurate personal information.
• Limit the use and disclosure of sensitive personal information.

To submit a privacy request as a California resident, please contact us at [email protected]. We will respond to your verified request within the timeframes mandated by applicable California law. For more information about CCPA/CPRA, please visit the website of the California Privacy Protection Agency (CPPA) at cppa.ca.gov.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or other online services that are not operated or controlled by Anthony's Coal Fired Pizza. This Privacy Policy does not apply to those third-party websites, and we are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information. The inclusion of a link to a third-party website on our site does not constitute our endorsement, approval, or recommendation of that website or its privacy practices.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature or setting that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not alter its data collection and use practices in response to DNT signals. We will continue to monitor developments in this area and update our practices as standards evolve. California residents may also review our disclosures regarding the sale and sharing of personal information in Section 11 above.

14. FTC Compliance

Anthony's Coal Fired Pizza is committed to compliance with the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive practices in or affecting commerce. We strive to be transparent about our data collection, use, and sharing practices, and we do not engage in practices that would be considered unfair or deceptive under federal law. If you believe that we have engaged in any unfair or deceptive practice, you have the right to file a complaint with the FTC at www.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).

15. How to File a Complaint

If you have concerns about how we handle your personal information and we have not adequately addressed them, you have the right to file a complaint with the relevant data protection or consumer protection authority. In the United States, the applicable authorities include:

15.1 Federal Trade Commission (FTC)

The FTC is the primary federal agency responsible for consumer protection and may be contacted at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357 (1-877-FTC-HELP)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.2 California Privacy Protection Agency (CPPA)

California residents may file complaints related to CCPA/CPRA violations with the California Privacy Protection Agency:

• Website: cppa.ca.gov

15.3 State Attorney General Offices

Residents of any U.S. state may also contact their respective state Attorney General's office for assistance with privacy-related complaints. Contact details for your state Attorney General can typically be found on your state government's official website.

We encourage you to contact us first at [email protected] before filing a complaint with a regulatory authority so that we have the opportunity to resolve your concerns directly and promptly.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes to this policy, we will notify you by:

• Posting the revised Privacy Policy on our website at anthonycoalpizzas.click with an updated effective date.
• Sending a notification email to the address associated with your account (where applicable).
• Displaying a prominent notice on our website homepage or at login.

Your continued use of our website and services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. If you do not agree to the revised policy, please discontinue use of our website and services and contact us if you wish to request deletion of your personal information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

We aim to respond to all privacy-related inquiries within 10 business days of receipt. For requests submitted under the CCPA/CPRA or other applicable state privacy laws, we will respond within the legally required timeframes, typically within 45 days, with the possibility of a one-time 45-day extension where reasonably necessary.